Kayako Installation (Kayako-fusion-stable)

You Need to download your Kayako fusion setup directory from support.kayako.com from your Kayako account.

Pre-Setup Configuration :

Rename config File :

• Rename file at upload/__swift/config/config.php.new To config.php.

Update config.php :

We need to update as above defined config.php file with its variables.

Open config.php file and update values as per your configuration in system.

• define('DB_HOSTNAME', 'your_localhost_');
• define('DB_USERNAME', 'db_username_');
• define('DB_PASSWORD', 'db_password_');
• define('DB_NAME', 'db_name_');

Only above maintained variables need to be changed.

Set Permissions to Files :

Kayako needs to write permissions, recursively for some directories inside the __swift/ folder and __apps/ folder. These directories are:

• upload/__swift/files
• upload/__swift/cache
• upload/__swift/geoip
• upload/__swift/logs
• upload/__apps

For Unix-based system, you can setup permissions with 777 to selected directories.

>>  chmod -Rf 777 __swift/files cache geoip logs
>>  chmod -Rf 777 __apps

For Windows system, you can set permission from properties of the folder.

Run the automatic setup system :

To start an automatic setup of Kayako, you need to start the run the setup from your kayko fusion installation directory that is located in /var/www/html/upload/setup. In windows c:/xampp/htdoct/upload/setup.

The first screen of Kayako setup is as under and upgrade option is available if you have already installed Kayako old version and you try to upgrade it.

• Click on setup option.

 In the next screen, you can see the license detail and agreement of you Kayako setup.

• Click on I Agree button and move ahead.

In this step, setup will display the system requirements for the installation of Kayako.

If you have already installed Kayako in your system then it will be displayed old database information. You can clear old database by clicking on Clear Database.

• Click on Continue to process your setup.

In the third step, you will be prompted to enter the setting for the default administration account for you Kayako helpdesk.

• Fill up all your admin information and click on Start Setup to start the setup.

You prompt Done message after successfully installed you Kayako helpdesk.
It will also Prompt some message on red font to remove your setup directory from root directory of Kayako fusion.

• After setup completed you must remove setup directory from your Kayako fusion directory otherwise it will give warnings.
• This is located at Upload/setup.

Now you have successfully installed your Kayako helpdesk in your local machine.